City of

Microsoft Dynamics CRM Online Course Institute India|Canada|UK|USA

Ad ID 89319
  • Course Type: Teaching

Price:Rs.. 30000.00

 
 
 
 

 
 
 
 
Microsoft Dynamics CRM
2016
Course Content

Introduction to Microsoft Dynamics CRM 2013/2015

Dynamics product Stack

History of Microsoft Dynamics CRM

Editions in Microsoft Dynamics CRM

Deployment types & Licensing Options

Comparison with other CRM’s in the Market

XRM Framework

Out of Box Features (OOB Concepts)

Sales Module

Lead Management

Opportunity Management

Product Management

Quotes, Orders and Invoices

Goal Management

Marketing Module

M
arketing Lists

Campaigns

Sales Literature

Quick Campaigns

Service Module

Services

Service Calendar

Case Management

Knowledge Base

Contracts

Activity Feeds

Working with Dash Boards

Working with Reports

Process Driven UI

Accessing CRM from Outlook

Introduction to Social Listening
Administration, Settings & Configuration

Administration & Security

Creating and managing Business Units, Users and Teams

Privileges, Access Levels and Security
Roles

Positions & Hierarchies

Creating and managing Security Roles

Auto Numbering, Languages

System Settings

Auditing

Settings & Configuration

Business Management

Sites, Sales Territories, Facilities and Resource Groups

Working with Multi Currency

System Queues and Custom Queues

Services and Business Closures

Fiscal Year Settings

Subjects

Connections

Data Management

Duplication Detection Settings, Rules and Jobs

Bulk Record Deletion

Data Maps a
nd Imports

Product Catalog

Understanding the Product Catalog

Unit Groups

Adding Products

Creating Price Lists

Creating Discount Lists

Workflows & Real Time Workflows

Business Process Flows

Business Rules

Dialogs